Support : Account Maintenance : Usage Reports by Email : Sample Message

Sample Message

The following is a sample of the message you will receive with your usage report data:

Dear Dialog Customer:

In response to your request for email delivery of Dialog usage summary reports, we are pleased to send the attached .TXT file. This attachment contains usage summary data for the Dialog Service for the last month. You can import this file into any common spreadsheet application.

If you are using Microsoft Excel, we have provided a macro for your convenience. By importing this .TXT file into a Dialog-supplied Excel template, you can produce usage summary reports which supplement the monthly invoice sent to you via postal delivery.

Please follow the steps below to produce usage reports.

1. Save this TXT attachment on to your hard drive, noting the directory path.
2. Go to the Dialog website at http://support.dialog.com/invoice, and download the Excel template, also called a macro, following the instructions provided on the site.
3. Print or download the directions on running usage reports and the "Frequently Asked Questions" document from the Dialog website.
4. Within Excel, open the macro and import the TXT attachment. You will need the directory path from step 1.
5. The macro includes an interface which will allow you to select and display reports. You can print and distribute to individual users or subaccounts in paper or email the file and let each user run the reports for their specific user number.

The directions and FAQs are designed to step you through the process of downloading the macro into Excel, importing the TXT file and displaying reports. If you experience difficulties in these steps, or wish to report a change in your email information, please contact Client Services at or call the Knowledge Center at 800-3-DIALOG.

Experienced Excel users may develop custom versions of these macros to further manipulate the data. However, support is available ONLY for use of the standard report macros.

In addition to these electronic reports, the following reports are being sent via mail along with the Invoice Summary and Statement, if relevant to your contract:

User Number — Summary of Charges
Multi-Site Discount by Account Number
Account Mgmt Report Flat Fee
Account Mgmt Report by File

We are pleased to offer this major enhancement to the delivery of usage reporting information, and welcome your feedback.