Support : Dialog Search Aids : Search Support from Dialog

Search Support from Dialog

Dialog offers many ways for you to learn about Dialog products and services. Among these are classroom and computer-based training; documentation in print, via fax, and on the Web; and telephone search support.

Training

Free Online Courses: Free, self-paced courses you can take online at your convenience. Designed for DialogWeb and Classic users, beginner to advanced, with versions designed for searchers in specific industries. For more information, visit http://support.dialog.com/oc/.

Classroom Training: In addition to the online courses, Dialog provides classroom training, which offers you the opportunity to learn from an expert searcher and interact with other students. The System Seminar is the introductory class, which is offered frequently in major cities throughout the U.S. Beyond the Basics reinforces your skills and addresses many special features on the Dialog system. Subject-specific seminars for experienced searchers include: Business Applications, Intellectual Property: Patent Applications and Trademark & Copyright Applications, Engineering Applications, Pharmaceutical Applications, and Chemical Applications.

On the Web

Dialog Web site is loaded with information on how to be a better searcher. Your first stop might be the Training Center, at http://support.dialog.com/training. You'll find tutorials for DialogWeb and DataStarWeb, free Online Courses, Quick Tips and Tricks, even quicker Dialog Minutes, and seminar information, including course descriptions, documentation, and a calendar listing dates, times, and locations of upcoming classes.

The Online Support Center, at http://support.dialog.com, is packed with electronic publications, including Dialog Bluesheets, the essential database documentation, as well as a variety of search aids, tips and newsletters.

Telephone Search Support

Dialog Client Services staff are all experienced searchers who can help you with search-related issues and answer questions about your invoice, help you add passwords to your account, and introduce you to new products and services. Phone them at 1-919-462-8600 or 1-800-334-2564, from 8am to 10pm Eastern Standard Time. Countries outside the U.S., please contact your local Help Desk.